★★★★★
Delighted with my purchase, great service also delivered on time. Will be purchasing again.
B.McG

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★★★★★
Couldn’t have been more helpful and found me just what I wanted.
F.G

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★★★★★
Excellent customer service and communication.
J.H.B

Delivery

Fast, free, discreet.

We offer Free Delivery on every purchase from our website.

To ensure the utmost discretion during delivery, your order will be packaged sercurely in an unmarked packet. Inside you will find your purchase in a Hester Clarke presentation box, beautifully gift wrapped if you choose and ready to give, or as a special treat for yourself.

All orders over £50 will be sent to you via Royal Mail Special Delivery, which generally arrive next day.

As some of our goods are made to order, we provide an estimated Delivery time on each product page. While we make every effort to ensure these estimates are accurate, they can be subject to change. Please get in contact with us if you would like a more accurate delivery estimate.

Returns Policy

30-Day returns guaranteed.

We offer a 30 Day returns policy on all orders, except custom or personalised orders. You can return your Jewellery for any reason and we will be happy to offer an exchange or a full refund, provided the goods are returned in an unworn condition. All Earrings sold are delivered to you in a heat-sealed pouch, we are happy to accept return of any Earrings where this seal remains intact.

Please find our full returns policy here.

Guarantee

All of our Jewellery is designed and crafted to impeccable standards. That's why we offer a 12 Month Guarantee against manufacturing defects on all of our Jewellery.

This guarantee does not cover damage through wear and tear or misuse. This may include but is not limited to: Damaged settings, damaged or missing stones, dents, scratches & cracks in metal, unless these have been caused by a manufacturing defect.

If you are claiming under the guarantee, items must be returned to us for a full inspection. We will carefully examine the goods and decide whether the item falls under this guarantee. If the item does not show signs of a manufacturing defect then we will either return the item to you or offer you a quote to repair your item.

Every piece of Jewellery we sell is Hallmarked in accordance with the UK Hallmarking Act of 1973, which guarantees that the piece conforms to all legal standards of Purity & Fineness.