9ct Yellow & White Gold Woolmark Necklace
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- Free Delivery
At Hester Clarke we know that impeccable service and a wonderful shopping experience is what has set us apart from the High Street chains since 1892, and we realise that our customers expect and deserve that same experience when buying from us online.
That's why we offer Free Delivery on every purchase from our website.
Every order will be delivered to you in unmarked packaging. Inside you will find your purchase in a Hester Clarke presentation box, beautifully gift wrapped if you choose and ready to give, or as a special treat for yourself!
All orders over £50 will be sent to you via Royal Mail Special Delivery, a signature will be required when you accept the goods, and we will use this as proof of delivery. If you are unavailable when your order is being delivered, Royal Mail will leave a card with details of how to arrange a redelivery or to collect your parcel from your nearest sorting office.
All orders under £50 will be posted by Royal Mail First Class.
We endeavour to process and dispatch as soon as possible. You will find details of estimated delivery times on individual product pages, however these are just a guide. We will of course let you know if there is a delay expected.
We currently only ship items inside the United Kingdom.
Please check your purchase thoroughly immediately upon delivery and contact us if the item is not the one you ordered or has been damaged in transit in any way. We will endeavour to resolve the issue as quickly as possible.
Under the Consumer Contracts Regulations, you have fourteen calendar days upon receipt of any goods ordered to cancel your order, and then return the goods to us for a refund. We reserve the right under the Consumer Contracts Regulations to reduce the amount refunded for goods returned which show evidence of use beyond the handling necessary to see whether the goods are as expected.
If you are returning under the Consumer Contracts Regulations you will be responsible for the cost of returning any goods to us. We ask that any goods you return to us be sent by Special Delivery, with a level of insurance appropriate to the value of the goods. Please ensure that goods are in the condition supplied and include all original packaging.
All Earrings sold are delivered to you in a Heat Sealed packet. For health and safety reasons, we cannot accept return of any Earrings where the seal is broken, and we are under no obligation to refund or exchange the items unless the item has a proven fault. This also applies to Earrings returned under the Consumer Contracts Regulations. We are happy to accept Earrings for return under the Consumer Contracts Regulations provided this seal is intact.
GuaranteeAll of our Jewellery is designed and crafted to impeccable standards. That's why we offer a 12 Month Guarantee against manufacturing defects on all of our Jewellery.
This guarantee does not cover damage through wear and tear or misuse. This may include but is not limited to: Damaged settings, damaged or missing stones, dents, scratches & cracks in metal, unless these have been caused by a manufacturing defect.
If you are claiming under the guarantee, items must be returned to us for a full inspection. We will carefully examine the goods and decide whether the item falls under this guarantee. If the item does not show signs of a manufacturing defect then we will either return the item to you or offer you a quote to repair your item.
Every piece of Jewellery we sell is Hallmarked in accordance with the UK Hallmarking Act of 1973, which guarantees that the piece conforms to all legal standards of Purity & Fineness.
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