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Terms and Conditions

Trade Description Act

We endeavour to show the correct descriptions, dimensions and sizes for each product. There may however be slight variances in the item you receive to the product represented in any product photograph displayed on our site, due to limitations in accurate colour reproduction in our photography.

There may also be slight variations in the item you receive to the product pictured on the site if these items are handmade items. We do however strive to supply each item as close to the product pictured as possible.

Sizing

The sizes and/or lengths of each item (if applicable) are listed on the product description of each piece. Please note that all sizes listed on this website are approximate.

If you would like a piece made to alternative measurements, please contact us with your requirements before you place your order. Any alterations made after the piece has been dispatched will incur additional charges and/or postage.

Terms of Sale

All orders are subject to acceptance, availability and confirmation of the price payable.

No contract will exist between you and Hester Clarke Ltd until we have accepted your order with confirmation that your product has been dispatched.

We reserve the right to change prices at any time without prior notice.

All prices shown are in Pounds Sterling (GBP), inclusive of VAT and prices payable for goods ordered are clearly set out on our site.

Delivery and Returns

Please check your purchase thoroughly immediately upon delivery and contact us if the item is not the one you ordered or has been damaged in transit in any way. We will endeavour to resolve the issue as quickly as possible.

Under the Consumer Contracts Regulations, you have fourteen calender days upon receipt of any goods ordered to cancel your order, and then return the goods to us for a refund. We reserve the right under the Consumer Contracts Regulations to reduce the amount refunded for goods returned which show evidence of use beyond the handling necessary to see whether the goods are as expected.

If you are returning under the Consumer Contracts Regulations you will be responsible for the cost of returning any goods to us. We ask that any goods you return to us be sent by Special Delivery, with a level of insurance appropriate to the value of the goods. Please ensure that goods are in the condition supplied and include all original packaging.

All Earrings sold are delivered to you in a Heat Sealed packet. For health and safety reasons, we cannot accept return of any Earrings where the seal is broken, and we are under no obligation to refund or exchange the items unless the item has a proven fault. This also applies to Earrings returned under the Consumer Contracts Regulations. We are happy to accept Earrings for return under the Consumer Contracts Regulations provided this seal is intact.

This returns policy only applies to goods purchased through this Website. For our instore returns policy, please call us on 01296 482963


Terms of website use

Please read these terms of use carefully before you start to use the site. By using our site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our site. If you have any question or are unsure about any terms stated, please contact us at clarke@hesterclarke.co.uk or call us on 01296 482963 before placing an order.

Information about us

www.hesterclarke.co.uk is a site operated by Hester Clarke Ltd ("We"). Our registered office is Goldsmiths House, 10-14 Cambridge Street, Aylesbury, Bucks. HP20 1RS. Our Registered Number is 466599

Reliance On Information Posted & Disclaimer

The materials contained on our site are provided for general information purposes only and do not claim to be or constitute legal or other professional advice and shall not be relied upon as such.

We do not accept any responsibility for any loss which may arise from accessing or reliance on the information on this site and to the fullest extent permitted by English law, we exclude all liability for loss or damages direct or indirect arising from use of this site.

Accessing our site

Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice. We will not be liable if for any reason our site is unavailable at any time or for any period.

Intellectual property rights

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off a copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.

You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

Our site changes regularly

We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.